Frequently Asked Questions
What's your warranty like?
Both sizes of the Vino Via wine luggage come with a ten-year manufacturing warranty. With the warranty, you can claim defects that are caused by the manufacturers, such as zippers that are impossible to open and a cracked body even before use. Normal wear and tear and damage from inappropriate handling are excluded. Vino Via will repair a defective product or replace it with another of the same or similar quality based upon its availability. In the event that your Vino Via luggage is damaged by a carrier, please contact them immediately for claims.
Please go to our Care & Warranty page for more details.
Where are you located?
Our headquarters is in Commerce, a city in southeast Los Angeles. Please go to our Shipping & Returns page for more details.
What are Vino Via products made of?
The materials used to construct Vino Via wine luggage are noted in the Features section on the product page. We do not use any material derived from animals.
What are your sustainability and ethics policies?
All Vino Via items are shipped using a recyclable cardboard box. We are continuously updating
We only work with manufacturers who have proven to meet satisfactory standards in terms of employee safety, welfare, and wellbeing, as well as waste management.
I'm a travel or wine writer. Could you send me an item to test so I can do a write-up?
For press inquiries, product placement or branding opportunities, and social media collaborations, please fill out our contact form.